E-commerce

Turn every abandoned cart into a paying customer

Shoppers have questions at checkout, issues after delivery, and reasons to come back. Your AI agent handles all three without adding headcount.

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E-commerce

Sound familiar?

  • Support queues backlogged with order status and return requests that a lookup could resolve in seconds
  • Abandoned carts sitting untouched because the team is underwater with existing tickets
  • Repeat customers lost silently because post-purchase follow-up never happens

What your agent handles

Order and returns support

Tracks orders, initiates returns, and answers delivery questions directly from your OMS. Most queries resolved without a human ticket.

Abandoned cart recovery

A call or message an hour after abandonment: answers the objection, applies a discount code if needed, and completes the sale.

Post-purchase follow-up

Confirms delivery, requests a review, and flags dissatisfied customers to your CX team before they churn or post publicly.

Reorder and win-back campaigns

Outbound campaigns for lapsed customers: a timely, personal message that brings them back without a heavy discount stack.

A day with your agent

While you run the business, it runs the phone

A typical day for a e-commerce business with a WorkflowHQ agent on the line.

  1. 9:00 AM

    Overnight batch: 34 abandoned carts flagged. Recovery calls begin. 12 customers answer, 7 complete checkout on the call, 2 request a code that converts by evening.

  2. 1:15 PM

    A customer calls about a delayed delivery. The agent pulls the order from the OMS, gives the updated ETA, and offers a 10% discount on the next order. Resolved in 90 seconds, no ticket opened.

  3. 4:30 PM

    Delivery confirmations go out for yesterday's orders. Three customers flag issues: one wrong item, one damaged, one missing. All three receive a case number and follow-up time logged in the helpdesk.

  4. 7:00 PM

    The weekly win-back campaign runs: 200 lapsed customers messaged, 31 click to reorder, 18 complete checkout that night.

E-commerce FAQ

Questions, answered

Can it actually complete a cart recovery, not just follow up?

Yes. The agent can apply a pre-approved discount code, answer product questions, and walk the shopper through checkout on the same call or chat. You define which codes it can issue and under what conditions.

Which platforms does it connect to?

Shopify, WooCommerce, and any platform with an API or webhook. Order data flows in read-only; the agent writes back case notes, applied codes, and follow-up flags.

How does it handle returns and refunds?

It initiates the return request per your policy and issues return instructions or a label. Refund approval stays with your team; the agent sets the expectation and timeline so the customer knows exactly what to expect.

Put your busywork on autopilot

Tell us what eats your team's day. We'll show you the agent that takes it over.

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